Effective Date: 11/11/2026
By placing an order with Labanda Pty Ltd (“Labanda”), you agree to these Terms and Conditions in full. You are responsible for checking that the products you order are correct and suitable for their intended purpose before purchasing.
1. Guarantees and Warranties
Products we supply are covered by the applicable manufacturer’s warranty, where provided.
Please check your order when it arrives and notify us of any suspected faults or discrepancies within 3 business days of receiving it, where reasonably possible.
We reserve the right to inspect and assess returned goods before determining whether a product is faulty.
If a product is confirmed to be faulty, we may:
- Repair the product;
- Replace the product; or
- Provide a refund or credit.
We reserve the right to reject warranty claims where faults arise from:
- misuse or incorrect installation,
- negligence or accidental damage,
- unauthorised modification or repair,
- lack of technical competence,
- normal wear and tear.
We may suspend guarantee and warranty benefits while payment for goods remains outstanding.
Watch Movements
Watch movements are precision components and should be installed by a qualified or suitably experienced professional watchmaker. We recommend a watchmaker holding MEM31019 Certificate III in Watch and Clock Service and Repair or equivalent training or experience.
Warranty does not cover damage caused by improper handling, fitting or installation, or by attempted modification, adjustment or repair of the movement.
We may inspect a returned movement and request installation details or evidence of the reported fault before assessing a warranty claim.
2. Ownership and Risk
We retain ownership of goods until we receive full payment.
Risk in goods transfers to you as soon as we send them from our premises. We accept no liability for loss, delay or damage occurring during transit.
3. Payments
Credit Card Payments: From 1 March 2026, we accept credit card payments only.
Account Holders: You must settle your account by the 30th of each month. If payment is overdue, we will immediately suspend your trading terms and require prepayment for all future orders.
4. Prices
Prices may change without notice and exclude GST unless otherwise stated.
The following shipping charges apply to orders within Australia:
- Parcel Post (under 1 kg): $11.95 ex GST
- Express Post (under 1 kg): $15.95 ex GST
- Overnight Express (under 1 kg): $25.00 ex GST
- International Shipping: Quoted separately
- Pick Up: Free
Free Shipping and Shipping Charges
Orders over $250 ex GST qualify for free standard Parcel Post within Australia if your parcel’s chargeable weight does not exceed 1 kg.
Chargeable weight is the greater of your parcel’s actual weight (including packaging) and its cubic weight, calculated in accordance with Australia Post's cubic weight guidelines.
For qualifying orders exceeding the 1 kg chargeable weight limit, we’ll cover the standard Parcel Post shipping charge, and you’ll only pay the difference. Our team will calculate any additional shipping charges and contact you for approval before sending your order.
You must select your preferred shipping method at checkout. Free shipping applies to Parcel Post only. Standard shipping charges still apply to Express Post and Overnight Express.
5. Returns and Refund Policy
You must contact us and obtain approval before returning any goods. All authorised returns are subject to the conditions outlined below:
No Change of Mind Returns
We do not accept returns if you change your mind, select the wrong item or make an ordering error.
You are responsible for checking that all items are correct before purchasing.
Non-Returnable Items
Watch movements and capacitors cannot be returned if you select the wrong item, make an ordering error, change your mind or no longer need the product. These items are excluded from our discretionary returns policy, even if unused, unopened or in their original packaging.
Incorrectly Ordered Items
We do not guarantee returns for incorrectly ordered goods and may accept them only at our absolute discretion.
If we agree to accept such a return:
- Goods must be unused, unopened, and in original saleable condition;
- Original packaging must be intact;
- Items must show no signs of installation, handling marks, or damage.
Approved returns will incur a restocking fee of 20% of the original invoice value (excluding freight).
We do not refund original shipping charges.
Faulty Goods
You must return suspected faulty items to us at your cost for inspection. We will assess the item to determine whether it has a manufacturing fault.
If we confirm the product is faulty under warranty, we may, at our discretion:
- repair,
- replace, or
- refund the item.
We will not reimburse return shipping costs unless required under Australian Consumer Law.
If we find that the item is not faulty, you will be responsible for all return shipping costs.
Return Conditions
All authorised returns must:
- Have our approval before being returned;
- Be returned within 10 days of receipt of goods;
- Be securely packaged to prevent transit damage.
You remain responsible for goods damaged during return transit.
We may refuse unauthorised returns and send them back at your expense.
Special Orders
Special orders are goods we source or order specifically at your request and identify as special orders before purchase.
Once we place a special order with a supplier, you cannot cancel or return it, or obtain a refund.
6. Shipping
We reserve the right to choose the shipping method unless we agree otherwise.
Delivery timeframes are estimates only. We are not responsible for shipping delays or delivery issues beyond our reasonable control. To the extent permitted by law, we are not liable for indirect or consequential losses or additional costs arising from delivery issues.
We cannot guarantee overnight delivery as delivery times depend on StarTrack and Australia Post schedules and operations. While we always send orders as quickly as possible, delivery ultimately depends on the carrier’s network.
7. Repairs
Our watch and clock repairs carry a 6-month service warranty covering only the parts we replace.
This warranty excludes unrelated component failure or external damage.
To make a claim within 6 months of the repair date, contact us with your repair invoice, a description of the fault and the affected item. We may request the item for inspection.
You are responsible for arranging initial return shipping and securely packaging goods sent to us to prevent damage in transit. Goods you return to us remain at your risk during transit.
8. Button Cell Batteries – Trade Supply and ACCC Compliance
We supply button cell batteries in trade packs of five (5) strictly to professional trade customers.
These products are intended for qualified repairers, technicians and commercial businesses in the watch, jewellery, electronics or related trades. The button cell batteries we supply are not intended for resale or supply to the general public.
By purchasing button cell batteries from us, you acknowledge and agree that:
- You acquire the goods solely for business or professional trade purposes;
- You are responsible for the safe handling, storage, installation and any subsequent supply of button cell batteries;
- Any onward supply must comply with all applicable Australian laws and safety requirements, including the ACCC Mandatory Button Battery Safety and Information Standards under the Competition and Consumer Act 2010 (Cth).
You also acknowledge your responsibility for complying with requirements including, but not limited to:
- secure packaging requirements,
- warning and safety information obligations,
- product accessibility restrictions to children,
- and all mandatory safety standards relating to button or coin batteries in Australia.
We accept no liability for non-compliance arising from your storage, use, resale or distribution of button cell batteries after supply.
We reserve the right to refuse supply where we reasonably believe products may be used or supplied contrary to Australian safety legislation.
Nothing in these Terms and Conditions excludes rights or obligations that cannot lawfully be excluded.
By continuing to use our services, you agree to these Terms and Conditions. If you have any questions or need clarification, please contact us.